Which of the following is true if a consumer has an eligibility issue with their Marketplace coverage?

The scenario is focused on understanding what happens when a consumer faces an eligibility issue with their Marketplace coverage. When a consumer has such an issue, they are indeed unable to make any changes until the issue is resolved. This means that they cannot modify their coverage, switch plans, or make any updates to their information related to the eligibility until the problem is addressed, which is essential for maintaining compliance with Marketplace requirements.

It's important for consumers to know that eligibility issues can arise for various reasons, such as discrepancies in the reported income, lack of necessary documentation, or changes in circumstances that could affect their eligibility status. During this period, the consumer needs to work towards resolving the issue, and they will be required to communicate with the Marketplace to clarify their situation.

The other possibilities do not hold true in the context of an eligibility issue. Automatic renewal (although often a feature of Marketplace operations) would not apply when eligibility is uncertain. Similarly, reapplying is not a requirement immediately; addressing the existing issue is prioritized. The notion that they could continue with no documentation is also incorrect because eligibility usually requires verification and appropriate documentation.