What is the purpose of the Federal Insurance Marketplace Call Center?

The Federal Insurance Marketplace Call Center is primarily established to assist consumers with health plan enrollment. This purpose is critical, as navigating health insurance options can be complex and overwhelming for many individuals. The call center provides support to consumers by answering questions about available health plans, guiding them through the enrollment process, and ensuring they have the necessary information to make informed choices regarding their healthcare coverage. This assistance is especially important during enrollment periods when many consumers are seeking to understand their options and secure coverage.

The focus on enrollment support highlights the call center's role as a key resource for consumers, helping them to access the health insurance they need while navigating the federally-facilitated marketplace.