In the case of a consumer waiting for their SSN, how can you prevent a citizenship or immigration DMI from being generated?

The best approach to prevent a citizenship or immigration Data Matching Issue (DMI) from being generated while a consumer is awaiting their Social Security Number (SSN) is to both submit a temporary application without the SSN and assist them in filing an application using the available information.

When a consumer does not have an SSN, it is critical to ensure that they don’t miss the opportunity to apply for health coverage. Submitting a temporary application allows the use of whatever information is available at that moment, which helps to move the process forward without delays that could arise from waiting for an SSN.

Furthermore, assisting the consumer in filing an application with the available information ensures that their case is documented adequately, which can be particularly important for maintaining eligibility for programs and benefits. This proactive assistance can help establish a timeline for when the SSN is received, allowing the application process to continue smoothly once all documents are in place.

This combined approach minimizes the likelihood of encountering a DMI related to citizenship or immigration status, facilitating a more efficient overall application process for the consumer.