If there is a potential breach of PII in your EDE account, which entity should NOT be included in the reporting process?

In the context of reporting a potential breach of Personally Identifiable Information (PII) in your EDE account, it is crucial to adhere to established protocols for ensuring data protection and privacy. The correct choice indicates that a client's attorney should not be included in the reporting process.

The primary reason for this is that reporting a breach typically involves internal processes and designated officials who are responsible for managing privacy and security issues within the organization. The CMS IT Service Desk, your agency's designated Privacy Official, and the EDE partner's Agent Broker Help Desk are all relevant entities that have a direct role in addressing and mitigating breaches of PII. They possess the expertise and authority needed to manage such incidents, assess their impact, and implement corrective measures.

On the other hand, involving a client's attorney in the breach reporting process is not standard practice, as it could lead to complications related to attorney-client privilege, confidentiality concerns, and potential legal implications. Attorneys are typically brought into discussions when there is a legal necessity or when a client seeks legal action, rather than as part of the internal reporting and response mechanism for breaches. Therefore, the client's attorney is appropriately excluded from the immediate reporting process concerning a potential breach of PII.