If a client contacts you about a suspicious caller posing as your agency, what should be your first response?

The most appropriate response when a client contacts you about a suspicious caller posing as your agency is to inform them about the fraud reporting procedure. This is correct because it helps to ensure that the client understands the seriousness of the situation and knows how to report the incident properly. By guiding them through the established procedures, you help protect them and potentially other clients from falling victim to fraud.

Being informed about and following the fraud reporting procedure is crucial not only for the client's awareness but also for the agency's ability to track and respond to fraudulent activities effectively. This action can contribute to a broader effort to combat scams and protect consumer safety.

In contrast, simply reassuring the client that calls are normal may downplay their concerns and could lead to them being more vulnerable. Encouraging engagement with the caller could put them at greater risk of providing personal information to a scammer. Advising them to ignore future calls may not be sufficient for addressing immediate safety concerns, as it does not empower the client to take action or report suspicious behavior.